JumpKick Studios LTD (RC 7820757)
https://jumpkickstudios.ng

1. Overview

At JumpKick Studios, we value your satisfaction. If you experience a failed transaction in which you were debited but did not receive the corresponding in-game purchase, you may be eligible for a refund—subject to the terms below.

2. Eligibility for Refund

You are eligible to request a refund only if:

• You were debited for a transaction via Flutterwave.

• The purchased in-game item (such as coins or contest entry) was not delivered.

• You provide valid proof of the failed transaction.

3. Proof of Failed Transaction

To process a refund, you must send an email to admin@jumpkickstudios.ng with:

• Your full name and email address

• Date and time of the transaction

• Transaction reference code

• Screenshot of debit alert or bank notification

• Any additional relevant information

4. Refund Timeline

Once we verify your claim:

• A refund will be issued within 7 business days of receiving valid proof.

• Refunds are processed to the original payment method via Flutterwave.

5. Non-Refundable Cases

We do not offer refunds for:

• Completed and successful in-game purchases.

• User error (e.g., wrong item selected).

• Expired promotional offers.

• Contest entries after the contest deadline has passed.

6. Fraudulent Claims

Submitting false or misleading information may result in:

• Denial of refund.

• Suspension or termination of your game account.

7. Contact

If you have any questions or concerns, please contact our support team:

Email: admin@jumpkickstudios.ng
Phone: +234 903 300 7832

Final Note

We are committed to providing fast and fair support. Always double-check your network connection and payment method before completing a transaction.